Verify first. Pay only against a clear written case document.
SMG does not ask users to treat a generic website page as an invoice or proof that a payment is due.
1. Before any payment
- Confirm the SMG Case ID or written service reference.
- Confirm the exact contracting/service provider named in the written proposal, invoice or contract.
- Confirm the beneficiary/account holder matches the payment instruction.
- Confirm amount, currency, purpose, due date and whether taxes/third-party charges are included.
- Keep the invoice/contract and payment evidence.
2. Website prices are not invoices
Any public price, fee example or commercial description is informational unless incorporated into a written case-specific offer or contract. The applicable service fee and payment schedule are the ones stated in the accepted written document.
3. Third-party and government charges
Government fees, consular charges, translations, insurance, travel, accommodation, employer/provider charges, legal/professional fees and other third-party costs are separate unless the written SMG engagement expressly includes them. Where possible, the payer should be told whether a charge is paid to SMG, to a partner, or directly to the third party.
4. Bank, card and digital-asset instructions
Available payment rails may vary by case and contracting party. Never send money to a bank account, card, wallet or digital-asset address received only from an unfamiliar chat account or unverified message. Verify changed payment instructions through an official SMG contact channel before paying.
5. Deposits, staged payments and success fees
A deposit, staged payment, success fee or cancellation/refund condition applies only where the amount, trigger and treatment are set out in the relevant written engagement. Website wording does not override an accepted contract or mandatory consumer law.
6. Payment confirmation
After paying, retain the transfer/card receipt and the document that identifies the purpose of payment. Where operationally available, SMG may record payment status inside the protected case workflow. A browser-local message is not treated as accounting evidence.
7. Disputes and corrections
If an amount, beneficiary or payment purpose appears inconsistent, do not send additional funds until the discrepancy is checked. Payment disputes should identify the Case ID, invoice/reference, date, amount and transaction evidence so the matter can be reconciled accurately.
8. Official verification
Email: roman@shevchenko-group.com
WhatsApp: +36 70 598 3047
Ask for a payment review
If you need an invoice, instruction or recorded payment checked, send the reference and a short explanation. This form opens a review request; it does not collect payment or mark an invoice as paid. Send any requested receipt through your private workspace.