Verify first. Pay only against a clear written case document.

1. Before any payment

1. Confirm the SMG Case ID or written service reference.
2. Confirm the exact contracting/service provider named in the written proposal, invoice or contract.
3. Confirm the beneficiary/account holder matches the payment instruction.
4. Confirm amount, currency, purpose, due date and whether taxes/third-party charges are included.
5. Keep the invoice/contract and payment evidence.

2. Website prices are not invoices

Any public price or fee example is informational and not an invoice. For every visa-related service, the written case-specific engagement must apply the SMG 50/50 schedule: half of the SMG service fee before substantive work begins and half after the agreed biometrics milestone. The accepted agreement and invoice identify the exact amounts, milestone and beneficiary.

3. Third-party and government charges

Government fees, consular charges, translations, insurance, travel, accommodation, employer/provider charges, legal/professional fees and other third-party costs are separate unless the written SMG engagement expressly includes them. Where possible, the payer should be told whether a charge is paid to SMG, to a partner, or directly to the third party.

4. Bank, card and digital-asset instructions

Available payment rails may vary by case and contracting party. Never send money to a bank account, card, wallet or digital-asset address received only from an unfamiliar chat account or unverified message. Verify changed payment instructions through an official SMG contact channel before paying.

5. Deposits, staged payments and success fees

Visa-related SMG services use two stages: 50% of the SMG service fee is due in advance before substantive case work starts; the remaining 50% is due only after the client attends the scheduled biometrics appointment with agreed SMG accompaniment. If a route has no biometrics appointment, the public Visa Service Offer does not apply and no substitute payment milestone is used. The advance is not automatically non-refundable.

SMG is a private company, not a government authority, embassy, consulate or visa-issuing body. Visa decisions, appointments and processing times are controlled by the competent authorities and are not guaranteed by SMG. Government and other third-party charges are itemised separately from the SMG service fee. See the Visa Service Offer, the Immigration & Visas page and service terms.

For other service categories, staged-payment and cancellation terms must be stated in the applicable written engagement.

6. Payment confirmation

After paying, retain the transfer/card receipt and the document that identifies the purpose of payment. Where operationally available, SMG may record payment status inside the protected case workflow. A browser-local message is not treated as accounting evidence.

7. Disputes and corrections

If an amount, beneficiary or payment purpose appears inconsistent, do not send additional funds until the discrepancy is checked. Payment disputes should identify the Case ID, invoice/reference, date, amount and transaction evidence so the matter can be reconciled accurately.

8. Official verification

Email: roman@shevchenko-group.com
WhatsApp: +36 70 598 3047