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SMG Platform V61 · Secure Tracking

Track My Case

Securely check the current status, next action and public message for your SMG request.

Check StatusOpen New Case
Secure Case Tracking

Check case status

Use the Case ID received after submission and the same email or phone number from the request.

Case Timeline

Live operational statuses

  • Request received
  • Manager review
  • Documents needed / preparation
  • Submission / approval
  • Completed / closed

For privacy, status is shown only when both the Case ID and contact details match.

Need a new case?

Submit a structured SMG request.

The request goes directly to the protected SMG operations platform and returns a Case ID for tracking.

Secure V61 submission · successful intake returns a Case ID.