Request received
Your Case ID identifies an enquiry. Review scope, dates and any proposed commercial terms with your case contact.
Executive Booking
Book a consultation, viewing or relocation request.
Submit preferred destination, dates and requirements for a consultation, viewing or assisted housing enquiry. A successful request returns a Case ID for follow-up.
Controlled workflow
Booking is confirmed separately.
A Case ID confirms that SMG received your request. It does not by itself confirm a property reservation, appointment, price or availability.
- Request received and Case ID issued.
- SMG verifies availability, service scope and commercial terms.
- You receive the next action or proposed booking details.
- Only an explicit written confirmation completes the booking.
This distinction prevents an automated form response from being mistaken for a contractual reservation.
Looking for a property you can reserve?
Use the current property marketplace to select a published listing and enter your dates. The marketplace checks that listing’s availability and shows the returned booking state. This consultation form does not reserve an unidentified property or take payment.
Availability and confirmation
A pending request or temporary hold is not a confirmed reservation. Rely on the explicit status and applicable written terms for your chosen property or service.
Documents and follow-up
Keep the original contact details used in your request. You can track with your Case ID, or sign in after your manager has activated your account.