Choose the right case
Inside My SMG, select your assigned case before uploading. Follow the document list given for that case and upload only files requested for the review.
SMG CLIENT RESOURCES
Your SMG workspace: a practical guide
Use the same case reference from your first request through document review and follow-up.
Start with the right request
A public request creates a case for staff review. Choose the form that fits your purpose and keep the Case ID returned after a successful submission. The Case ID confirms receipt; it is not a visa decision, job offer or booking confirmation.
Activate your private workspace
- Ask your established SMG contact for account access. Staff verify which client and cases belong to you before creating an invitation.
- Open your private activation link and set your password. Do not forward the invitation to someone else.
- Sign in to My SMG with your email and password. Only assigned cases and explicitly shared documents appear.
- If the link has expired or you have forgotten your password, ask your manager for a new invitation. Requesting public case tracking does not reset an account.
Send requested files
Use supported formats
The client workspace accepts PDF, PNG and JPEG files up to 10 MB each. Use a clear, complete scan. The application checks the file type and size; an accepted upload does not prove that a document is genuine or sufficient.
Check the review status
Uploaded files are private and start in pending review. Staff can accept or reject them. If a file is rejected, contact your case manager for the correction needed before sending another version.
Find updates and approved documents
My SMG shows the cases assigned to your account and documents that a manager has specifically shared. A document may be present in staff operations but not yet approved for sharing. Group archives and other clients’ files are not part of your client download list.
If you do not have a client account, use the Case ID and the same contact details supplied in your request on the tracking page. If verification fails, check both values or contact SMG; do not keep trying other clients’ references.
Keep your account private
Use a unique password and sign out on a shared device. Change your password inside the workspace when needed; changing it signs out other sessions. SMG public enquiry forms do not need your password, card security code or identity-document number.