SMG · Arrival Coordination

Plan your first days in a new country.

Tell us where you are arriving, who is moving and which practical services you need. Your request is saved in SMG’s operations platform and returns a Case ID. The team can then agree the scope, check available providers and coordinate the next steps with you.

Create arrival request Track an existing case

Choose support for your arrival

A place to stay

Housing sourcing, arrival transfers and practical logistics, with requirements and budget recorded together.

Settle your household

Internet setup, school or nursery enquiries and insurance coordination based on your destination and family needs.

Understand local steps

Banking information and provider introductions when available. Providers confirm their own eligibility checks, contracts and service terms.

Open a soft landing case

Fields marked “required” help SMG review the request. Use this form for individuals, families or teams, including support after you have already arrived.

Contact person — required Email — required Phone / WhatsApp — optional

Destination country — requiredCity / area — required

Planned or actual arrival date — required Moving as

Adults — requiredChildren

Services requested — select at least one

Select the services you want the team to review. Each selection is part of your saved case.

Housing sourcing Airport / arrival transfer Internet / utilities setup School / nursery enquiries Insurance coordination Banking information / introductions Moving / local logistics

Indicative total budget — optionalBudget currency

Requirements — required

Submission records a coordination request. Availability, prices and provider terms are confirmed during review. It does not book housing, a transfer, insurance, a school place or a bank account. Do not include passport numbers, payment details or private documents here.

Follow your request

A successful submission returns your SMG Case ID and stores the selected services in the protected operations platform.
SMG reviews your destination, timing and requirements and follows up using the contact details provided.
Use the Case ID and the same email or phone to check your case. When a manager publishes a progress update, the case tracker shows the stage and next action.
Once the team verifies ownership, an invitation can connect your assigned case and shared documents to My SMG.

Track my case Open My SMG Explore housing routes